Responding to the Coronavirus Pandemic

The ACCESS program continues to serve older adults, people with disabilities, and clients of human service agencies during the coronavirus pandemic. As the need for safe transportation to essential services continues, the ACCESS program is ensuring riders are supported and get where they need to go.

ACCESS program updates relating to coronavirus can be found here. If you are in need of assistance, ACCESS program staff are available to help or connect you with social service agencies. Please call the ACCESS program office at (412) 562-5353 or TTY 711.


Photo of ACCESS driver standing in vehicle with masks and gloves

Photo: Carnegie Mellon University

Meeting Transportation Needs, Safely:

ACCESS service continues to connect people to essential services during this time of high need, whether it be medical care, grocery needs, or places of essential employment. ACCESS providers and staff are working to ensure people get where they need to go safely.

Click here for updates to ACCESS program policies relating to coronavirus.



Image of ACCESS driver handing meals to woman in front of white ACCESS van

Photo: Allies for Children

Delivering Essential Supplies:

In collaboration with numerous social service agencies, ACCESS providers have been delivering food boxes, home-delivered meals, school lunches, and personal protective equipment to neighbors and agencies in need across Allegheny County. Since April, drivers have delivered over 60,000 food boxes and over 5,000 boxes of personal protective equipment, with deliveries continuing each day.




Image of call taker on the phone and filling out a check-in form

Photo: ACCESS Transportation System

Providing Compassionate Check-in Calls:

We know the pandemic has led to more time at home and increased isolation for many of our neighbors. ACCESS program staff and partners have conducted over 1,000 wellness calls with older adults in our community. These calls connect individuals with community resources while also offering friendly support during this challenging time.







Read more about our efforts:


Updated: November 2020