Coronavirus (COVID-19) Information
Last updated 09/07/2021
The ACCESS program is closely monitoring the spread and mitigation of coronavirus (COVID-19) and taking preventative measures as recommended by the Centers for Disease Control.
ACCESS services continue to operate as normal at this time. To schedule a trip, please call your regular service provider.
As of June 20, 2021, capacity constraints on vehicles have been eliminated. Ride sharing with multiple people on board has resumed as normal.
Customer service staff are still available to help by phone Monday through Friday 8 a.m to 4:30 p.m. at (412) 562-5353 or TTY 711. You may also find the answer to your question in the “FAQ” section below. Applications and ePurse deposit and refund request forms will still be processed in a timely manner. While the ACCESS program office remains closed to visitors, you may call the program office to set up an appointment to make ePurse deposits or drop off applications Monday through Friday, 8 a.m. to 4:30 p.m. You must wear a mask to enter the building.
The ACCESS program is included in Port Authority’s Pandemic Plan. Updates will be provided as Port Authority and the Allegheny County Health Department receive them. For more information, go to: portauthority.org/coronavirus.
The ACCESS program and ACCESS service providers are taking all necessary precautions as the pandemic continues.
- All high touch surfaces inside vehicles are disinfected throughout the day and every evening. High touch surfaces include, but are not limited to: seatbelts, securements, lift handles and controls, stanchions, doors, window sills, steering wheels and radios.
- In line with ongoing federal requirements for public transit issued by the Transportation Security Administration, masks are required on ACCESS vehicles at least through January 18, 2022. If you do not have a mask or are unable to wear a mask, please call the ACCESS program office at (412) 562-5353 or TTY 711.
Masks can slow the spread of germs and prevent individuals from touching their face and spreading germs further. To learn how to make a homemade mask, see the ACCESS guide:
How can riders ensure the limited spread of germs on vehicles?
All riders are encouraged to help prevent the exposure to and spread of germs and illness. Washing your hands with soap and water frequently is one of the most effective ways to stop the spread of germs. Do not sneeze and cough into your hands, and instead cough or sneeze into your shoulder, sleeve, or elbow. Anyone who feels sick is encouraged to stay home and contact your doctor. Drivers and riders are required to wear masks.
What is being done to keep vehicles clean?
All high touch surfaces inside vehicles are disinfected throughout the day and every evening. High touch surfaces include, but are not limited to: seatbelts, securements, lift handles and controls, stanchions, doors, window sills, steering wheels and radios. Drivers have been provided with hand sanitizer, gloves, and masks, and are encouraged to continue washing their hands frequently.
Are there any plans to alter service as the virus spreads across our region?
The ACCESS program provides necessary services connecting people to their jobs, medical appointments, and critical needs throughout Allegheny County. ACCESS services are deemed as “life sustaining,” and will continue to operate. Services are being operated with the COVID-19 risk in mind, and all necessary steps are being taken to protect drivers and riders.
Should it be necessary to limit ACCESS service based on the availability of drivers and support staff, the community will be notified by automated call-outs, the ACCESS website (myaccessride.com.), and Port Authority press releases.
What other resources are available?:
Port Authority of Allegheny County
Allegheny County Health Department
- Website: Allegheny County Health Department Updates
- 24/7 COVID-19 Hotline: 888-856-2774
United Way of Southwestern Pennsylvania’s 2-1-1 Hotline
- Website: United Way’s 2-1-1 Resource Hotline
- Dial 2-1-1
Allegheny County SeniorLine
- Website: Allegheny County SeniorLine
- SeniorLine Phone Number: 412-350-5460
Greater Pittsburgh Community Food Bank
- Website: Greater Pittsburgh Community Food Bank
- Phone Number: (412) 460-3663
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