RealTime

RealTime

View up-to-the-minute information about your trips with ACCESS real-time information (RealTime).
My Access Ride icon

Click on this icon at the top of the Homepage to get started!

 

What is RealTime?

  • Vehicle’s estimated time of arrival (ETA)
  • The number of stops before yours
  • Vehicle number
  • Only available 30 minutes before your scheduled pick-up time AND after boarding the vehicle
    • For example, wait until 12:30 to begin checking your 1:00 trip
  • For help, call the central ACCESS office at 412-562-5353 or TTY 711
  • RealTime is available three ways:

RealTime online by computer/smart phone

  • Go to myaccessride.com and click “My Rides” in the upper right hand corner of the screen
  • Login by entering your Username and Password
    • If you are a first-time user, you will enter your PIN (4-digit number) and be prompted to set up a password for future use
  • Click “View Scheduled Trips”
  • Select the trip you would like to view, then click “Map”
  • RealTime will be displayed at the bottom of the screen below a map that shows your pick-up location and
    the vehicle’s current location

Text Message

RealTime text messaging by cell phone

  • Use your cell phone to text “ETA” to 412-727-8262
  • Your text message only needs to say “ETA”
  • You will receive a RealTime text about your trip
  • Once you’re on board the vehicle, you can text “ETA” to the same number and see the estimated time of arrival at your destination
  • You cannot cancel a trip, view future trips or add money to your ePurse via text message. The text messaging feature is only for ETA
  • Be sure your cell phone number is on file at ACCESS

RealTime by phone call

    • Use a telephone to call 412-727-8262
    • You will hear an automated RealTime message about your trip
    • Be sure the telephone number you call from is on file at ACCESS

 

What People Are Saying:

  • “I’m already set on the new website and using the ‘cancel trips’ and ‘maps’ icons on a regular basis.”
  • “Once I got set up and started using it, it was useful! It reduced my stress significantly not having to call.”

Benefits

  • Up to the minute info anywhere
  • Less time on hold
  • Reduce stress

Added Features

  • View future trips
  • Cancel trips
  • ePurse