Coronavirus: Information for Riders


Updated: 4/2/2020

The ACCESS office is currently working with a reduced staff. However, ACCESS customer service is still available during normal business hours (Monday-Friday; 8am-4:30pm) to take your calls and assist you with any questions. Call (412) 562-5353 or TTY 711

With that in mind, here are a few tips on navigating ACCESS service at this time:

  • 65 Plus Applications: While 65 Plus applications may still be submitted, they will not be processed before May 1st. 
  • ePurse Deposits: Deposits sent by mail may take up to 7 days to process.
  • Refunds: No refunds will be issued before May 1st
  • Same-Day Service: Thanks to PennDOT, any rider may request same-day service on a space available basis, until further notice. Call your service provider directly to make a request.

Please call ACCESS customer service for any questions. Customer service is available Monday-Friday, from 8am-4:30pm at (412) 562-5353 or TTY 711


ACCESS-At-A-Glance

ACCESS is a coordinated, shared-ride paratransit service, which has been providing door-to-door, advanced reservation transportation in Allegheny County since 1979.

This unique public-private partnership leverages eleven separate federal and state funding sources to create an affordable mobility option for riders.  ACCESS service is provided by six service providers operating from seven locations with 300 vehicles, operates with an on-time performance of 96.4%, has a vehicle productivity of 2.24 trips per hour, maintains streamlined efficiency with administrative cost of 5.5% of total costs and provides ADA complementary paratransit service that not only meets but exceeds all ADA minimum requirements. ACCESS is among the largest coordinated transportation services in the country with an average of 5,000 trips on weekdays, 1.5 million annually.

The ACCESS program’s award-winning coordination earned the United We Ride National Leadership Award. The Federal Interagency Coordinating Council presented the award, which recognizes the work done in Allegheny County done to create a highly effective coordinated service which stands as a model for the rest of the nation.

In addition to basic paratransit service, the program offers a person-centered solution to individual transportation needs. Sponsoring agencies are provided a menu of amenities that create more user-friendly service. Amenities include driver assistance up/down as many as four (4) steps, assistance with up to four (4) packages, hand-to-hand service for individuals who require constant supervision, assistance with car/booster seats, service modifications, a web-based, cashless payment system (ePurse) and “InTouch” automated call-outs or text messages for 10-minute arrival/pick-up notification, ePurse low balance warnings, and weather service updates. There is also a “No Strand” policy to guarantee a ride home every time.

ACCESS service is open to the general public but primarily serves people with disabilities, clients of human service agencies and people aged 65 and over. The ACCESS program is sponsored by Port Authority of Allegheny County.



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