8
Standing Orders
Riders may request “standing order” reservations for trips
taken on a regular basis. The vehicle automatically comes as
scheduled unless you call to change or cancel the order. A
standing order trip must meet the following criteria:
• Taken at least three times per week at the same time
• Has the same origin and destination all three days
A cancellation rate of 50% or more may result in the cancellation
of your standing order. Standing orders are automatically
canceled on the following major holidays: New Year’s Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving, and
Christmas. If you need your regular standing order trip on these
days, you must call your service provider.
Will-Call Returns
If you are traveling to an appointment with a non-predictable
ending time, you may choose to call for your return trip when you
are ready to leave. Make the call yourself to your service provider:
• Go directly to the entrance specied to wait for the vehicle.
• You must return from the same place you were dropped o
unless the pick-up location is very close by (e.g., a dierent
entrance at a hospital, a dierent shop in a strip mall, etc.).
Please communicate the new location to the call taker.
• If you choose to call for a return trip, you should expect to wait
anywhere from 5–45 minutes.
• Will-call returns are not permitted on weekends, on a holiday, or
after 5 p.m., even for medical appointments. You must schedule
your return trip during these times.
Cancellations and Reservation Changes
You may not change your destination or time once you have
boarded the vehicle. Drivers are not permitted to accept
information regarding cancellations or changes. If you wish to
make a change, call your service provider.