If you have a disability that prevents you from using
PRT service, you can apply as follows:
Request an Application
Start the process by calling the ACCESS program
oce to request an application. The purpose of
the application process is to determine whether
you can use PRT bus service and, if not, what
specic circumstances would prevent you from
independently getting to and from the bus stop
and riding the bus independently.
Participate in an In-Person Interview
and Mobility Evaluation
Once you have returned a completed
application you will be contacted to schedule an
appointment for an interview conducted at the
ACCESS program oce. Your appointment will be
conrmed in advance including the date, time and
location. Upon request, assistance is provided with
transportation to the appointment at no charge.
The process begins with a short interview where
you have the opportunity to explain your travel
abilities in more detail. A mobility evaluation
may be part of your appointment. This is a
“mock” bus trip designed and conducted by
independent professionals that provides a
better idea of your travel abilities and limitations.
The mobility evaluation considers your
functional ability, the environment in which you
will travel, and the barriers that may exist along
your path of travel.
ADA Program Application Process
ACCESS Transportation Systems
Centre City Tower
650 Smitheld Street, Suite 440
Pittsburgh, PA 15222-3907
(412) 562-5353
T T Y 711
myaccessride.com
8 a.m.–4:30 p.m.
Monday–Friday
Receive a Decision
You will be notied of your eligibility by letter
within 21 days after the entire application
process has been completed. If a decision about
your eligibility has not been made within 21
days, you are eligible to use the service for any
trip until a decision has been made and you have
been notied of your eligibility status.
If you do not agree with the decision…
If you are determined not eligible, or if you do not
agree with the conditions established for your
use of ACCESS services, you may appeal the
decision by requesting a Case Review Appeal,
which must be led within 60 days of the date
you receive your eligibility notication letter. You
will receive specic instructions regarding the
Case Review Appeal Procedure in your eligibility
determination letter.
Need Help?
If you need assistance with any part of the
application, please call (412) 562-5353 or
TTY 711, Monday through Friday 8 a.m.–4:30 p.m.
All materials are available in accessible formats
(Large print, Braille, Word or Text les via e-mail)
upon request.
Language Line services are available for
individuals who need an English language
interpreter.
Upon request, aids and services are provided
to communicate with people who have
communication disabilities.