9 Cancellations and Reservation Changes You may not change your destination or time once you have boarded the vehicle. Drivers are not permitted to accept information regarding cancellations or changes. If you wish to make a change, call your service provider. If you need to cancel a trip, you can: 1. Call your service provider. 2. Cancel online at myaccessride.com. - Click “My Rides” in the upper right-hand corner of the screen. - Login by entering your Username, and, if you are a first time user, your PIN. You will be prompted to set up a password. You will use this password to login in the future. - Click “View Scheduled Trips.” - Select the trip you would like to view. - Click “Cancel Trip.” You will be prompted to enter your PIN (4-8 digit number) to confirm the cancellation. You can cancel your trip online as long as you are canceling at least one hour before your scheduled pick-up time. If you need to cancel your trip within one hour of your scheduled pick-up time, you must call your service provider to avoid a no-show. Guaranteed Ride Home The ACCESS program has a guaranteed ride home policy. If ACCESS service takes a rider to a destination, the rider will not be left without a ride home. The return trip will be provided as promptly as possible.