Revised January 2021

Page 3 of 3

What ePurse information do I need to schedule rides?

When you call to schedule your ride, you will give your PIN to the call taker. If someone else calls for

you, that person will need your PIN to schedule a trip on your behalf. The call taker will inform you of

your balance each time you schedule a ride. If you have a standing order, you must make your

deposit before 8 p.m. two days before your ride or before 8 p.m. on Thursday for the funds to be

available for trips on Saturday, Sunday or Monday. If your account balance is low and you deposit

money after 8 p.m., your standing order will not run automatically. If you deposit funds you may still

book your trip.

What happens to my ePurse if I don’t take the trip?

An immediate credit will be made to your ePurse account for any trip you

don’t

take, including

cancellations, late cancellations or no shows.

How do I know how much is in my account?

You will receive a courtesy call if your ePurse account balance goes below $15. You do not have to

deposit money when you get this call

—it’s just a friendly

reminder. You can also get updates about the

balance in your ePurse account online, by calling your ACCESS service provider or by calling the

ACCESS program office at (412) 562-5353 or TTY 711.

What if I think there is a mistake in my ePurse account?

To file an inquiry regarding an error you believe has been made in your ePurse account, you must

contact the ACCESS program office by phone or in writing within 30 days. You can expect a response

to your inquiry within 10

business days.

Can I get a refund for the money in my ePurse?

Yes. You can fill out and send an ePurse Refund Form online at myaccessride.com or request a form

from the ACCESS program office. It will take approximately 4

–

6 weeks for you to receive your refund

once your refund request form is received. You must provide your PIN number to get a refund.

Returned checks

If your check

“bounces”

or your credit card is refused after a purchase, you will be charged a service

fee. The first incident is $15 and any additional incidents are $25.

Inactive Accounts with ePurse balances

An inactive account is defined as having no customer-initiated activity for a period of three years.

Customer-initiated activity includes depositing money in your ePurse, scheduling a trip, or updating or

adding accounts. Funds remaining in your ePurse account are required by law to be submitted to the

Commonwealth of Pennsylvania as unclaimed property by April 15th the year following the three-year

dormancy period. If the balance to be sent to the Commonwealth is $50 or more, a letter will be sent

to the mailing address on file notifying you of the pending action and your options.