Revised January 2021

Winter Reminders

Your transportation and safety are important, especially during severe winter weather! Please read

these policies regarding winter weather carefully, as some policies have changed due to the

coronavirus pandemic. The ACCESS program office is available to answer any questions at

(412) 562-5353

or

TTY 711.

All ACCESS service will remain scheduled in the event of severe winter weather.

No trips will be

automatically cancelled

. You may still take your trip so long as your walkway is clear and the roads

are passable.

Path of Travel Between Home and the Vehicle

It is the responsibility of riders to make sure that the path of travel between home and the vehicle is

free of snow and ice, and clear year-round. The ACCESS program office is available to connect you

with community resources for snow/ice removal. If there is an accumulation of snow or ice on the

walkway, the driver may not be able to assist you to and from the door. If the driver can’t get to your

door, you will receive a phone call advising you that you can meet the driver at the curb.

Road Conditions

Throughout the winter, every effort will be made to provide your service. However, if your driver

cannot find a safe, passable route to your home, you will receive a call to tell you that it is not possible

to pick you up at home that day.

Traffic Delays

Snowy and icy conditions make travel slower and create more traffic. You may wish to allow a little

more time to get to your destination if the weather forecast is for snow. Your patience is appreciated

during times when late arrivals due to severe weather

conditions are beyond the driver’s control.

How to Cancel Your Trip

You can call your service provider directly to cancel your trip, or cancel the trip online up to an hour

before your scheduled pick-up time:

•

Go to myaccessride.com

and click “My Rides” i

n the upper right-hand corner of the screen.

•

Login by entering your Username, and, if you are a first time user, your PIN. You will be

prompted to set up a password. You will use this password to login in the future.

•

Click “View Scheduled Trips” and elect

the trip you would like to view.

•

Click “Cancel Trip.” You will be prompted to enter your PIN (4

-digit number) to confirm the

cancellation.

•

You can cancel your trip online, as long as you are canceling at least one hour before your

scheduled pick-up time. If you need to cancel your trip within one hour of your scheduled pick-

up time, you must call your service provider to avoid a no-show.

Questions? Call

(412) 562-5353 or TTY 711

Office hours are Monday

–

Friday 8 a.m.

–

4:30 p.m.

Find ACCESS information

online at

myaccessride.com