www.MyACCESSRide.com

SERVICE FACT SHEET | Revised 3/20

Reservations

Reservations for ACCESS service are made in advance. To place trip reservations, riders call

the ACCESS service provider in their neighborhood.

Vehicles

ACCESS service is provided with a combination of more than 300 lift-equipped vans and sedans

operated by six ACCESS service providers. All providers must comply with specific requirements

including insurance, maintenance, driver training, vehicle safety and accessibility standards.

Assistance

Door-to-door transportation means that drivers will provide assistance from the door of the origin

to the door of the destination, including boarding the vehicles. Drivers will help passengers up

and down as many as

four (4) steps

and will assist with up to

four (4) packages or bags.

Drivers are not permitted to go past lobby doors nor enter private homes.

Fares/Payments

Fares are paid from an electronic account (ePurse) where deposits can be made online using a

secure website, by mail or in person at the ACCESS program office. You may use a credit or a

bank debit card. All fares are predetermined and are based on trip length. Agencies and other

organizations may open billing accounts to charge any individual or group rides that they wish

to sponsor.

How to Apply

ACCESS ADA

Program evaluations are held several times each month in downtown Pittsburgh.

Appointments are required and may be made by calling

(412) 562-5353

or

TTY 711

. Assistance

with transportation to the evaluation is available upon request, at no charge.

Applicants for the

65 Plus Program

must complete a short application and present proof of age

either at the ACCESS program office, through the mail or at centers conveniently located in

many neighborhoods throughout Allegheny County. Call

(412) 562-5353

or

TTY 711

to find the

65 Plus registration center nearest to you and its schedule. Applications must include a

government-issued proof of age.

Acceptable forms of proof of age:

Valid PA Driver’s License, Government

-Issued Photo ID Card, PACE Card, Birth

Certificate, Valid Passport, Immigration/Naturalization Papers, Military Discharge Papers,

verification from Social Security Administration.

Medicare Cards are not acceptable.

Information

The ACCESS program office is located in downtown Pittsburgh at

650 Smithfield Street, Suite

440, Pittsburgh, PA, 15222

. The phone number is

(412) 562-5353

or

TTY 711

. Office hours are

8:00 A.M. to 4:30 P.M., Monday through Friday. Questions, suggestions, compliments or

complaints may be registered by phone or in writing to the ACCESS program office.