MyACCESSRide.com

SERVICE FACT SHEET | Revised 12/17

Reservations

Reservations for ACCESS service are made in advance.

To place trip reservations, riders call

the special ACCESS service provider in their neighborhood.

Vehicles

ACCESS service is provided with a combination of 300 lift-equipped vans and sedans

operated by six companies that are ACCESS service providers.

All ACCESS service providers

are under contract to ACCESS Transportation Systems and must comply with specific

requirements including insurance, maintenance, driver training, vehicle safety and accessibility

standards.

Assistance

Door-to-door transportation means that drivers will provide assistance from the door

of the origin to the door of the destination, including boarding the vehicles. Drivers

will help passengers up and down as many as

four (4) steps

and will assist with up to

four (4)

packages

. Drivers are not permitted to go past lobby doors or enter private homes.

Fares/Payments

Fares are paid from an electronic account (ePurse) where deposits are made online using a

secure web site, by mail or in person at the central ACCESS Office.

You may use a credit or a

bank debit card. All fares are predetermined and are based on trip length. Agencies and other

organizations may open billing accounts with ACCESS to charge any individual or group rides

that they wish to sponsor.

How to Apply

ACCESS ADA

program evaluations are held several times each month in downtown

Pittsburgh.

Appointments are required and may be made by calling the central ACCESS

office. Assistance with transportation to the evaluation is available upon request, at no charge.

Applicants for the

65 Plus Program

must complete a short application and present proof of

age either at the central ACCESS office in downtown Pittsburgh, through the mail or at centers

conveniently located in many neighborhoods throughout Allegheny County.

Call ACCESS to

find the 65 Plus registration center nearest to you and its schedule.

Application through the

mail with a copy of valid government issued photo ID is available.

Acceptable forms of proof of age:

Driver’s License, Government Issued Photo ID Card, PACE Card, Birth Certificate,

Passport, Immigration/Naturalization Papers, Military Discharge Papers, verification

from Social Security Administration.

Medicare Cards are not acceptable.

Information

The central ACCESS office is located at

650 Smithfield Street, Suite 440, Pittsburgh, PA

15222

.

The phone number is

(412) 562-5353

or Relay 711. Office hours are 8:00 A.M-4:30

P.M., Monday through Friday.

Questions, suggestions, compliments or complaints about

ACCESS may be registered by phone or in writing to the central ACCESS office.