20 Filing a Complaint Prompt, accurate reporting of complaints makes follow- up easier and more effective. Complaints are handled in a confidential manner. Your complaint should include as much of the following information as you can provide: F Your name and address F The date and day of the week of your trip (e.g., Monday, January 25) F The service provider for your trip F Scheduled pickup and return time, or the time you called for return F The address of your destination F The name of the call taker who took your call F An exact description of the incident