MyACCESSRide.com

DIALYSIS USER GUIDE| Revised 10/19

This user guide is designed for staff at dialysis clinics and riders who go to dialysis treatments.

WHAT DO DIALYSIS PATIENTS NEED TO KNOW?

You can request a “standing order” for your dialysis trips.

•

If you intend to go to dialysis at least three (3) times each week, at the same time of day

and on the same days of the week, you

may request a “standing order

.

”

A standing

order means that your provider will regularly send a vehicle at your scheduled time and

you no longer have to call the provider each time you want to go to dialysis.

•

Because your ride may be shared with others receiving treatment at the same clinic,

your standing pick-up time may be slightly earlier or later than you wish.

o

Timely, efficient service is delivered by transporting riders who are going to the

same place together whenever possible.

Know the pick-up window for both your trip to dialysis and your return trip home.

•

There is a

30-minute

pick-up window. The vehicle may arrive ANY time in the

30-

minute

window.

•

You must be ready to go

10-minutes before and up to 20-minutes after

your

assigned pick-up time.

•

The driver cannot wait longer than

5 minutes

for you at your home or at the clinic.

•

Drivers cannot enter buildings beyond the ground floor lobby to look for riders. Please

wait where the driver can find you without going past the door.

•

If your apartment building or dialysis clinic has more than one entrance, make sure your

provider knows the entrance where you will be waiting for your ride.

Let your provider know as soon as possible if your treatment schedule changes.

•

If you have a standing order, and the clinic changes the schedule of your dialysis

treatments, call your provider immediately.

If you do not contact your provider and they

send a vehicle for y

ou based on your old schedule, you will be considered a “no

-

show.”

•

Three (3) consecutive no-shows or higher than 50% cancellations can lead to a

suspension of service or a cancellation of your standing order.

•

If you are going to miss treatments for a few days, for example while in the hospital, you

must call to suspend your standing order.

If you suspend your standing order it can be

started agai

n when you’re ready.