www.MyACCESSRide.com

DRIVER FACT SHEET | Revised 12/17

ACCESS Transportation Systems

PHONE: (412) 562-5353 or Relay 711

650 Smithfield Street

Centre City Tower, Suite 440

Pittsburgh, PA 15222

MyACCESSRide.com

DRIVER FACT SHEET

ACCESS sets the bar high for its service providers when it comes to standards for hiring,

training, performance and monitoring for the people that have the greatest responsibility for

taking care of you or your loved ones while riding with ACCESS

—

the drivers.

**

In addition to

being some of the most caring and dedicated, they are held to the highest standards in the

industry:

DRIVER SCREENING & QUALIFICATIONS

Driver screening and qualifications include:

•

23 years of age or older (as required by insurance) with a valid PA

driver’s license

•

Child abuse (Act 33) & Pennsylvania criminal history clearances (Act 34) in accordance

with the Pennsylvania Adult Protective Service Act standards with no disqualifying

findings, subject to continuous annual Act 34 verification.

•

Negative pre-employment, random, post-accident and reasonable suspicion drug and

alcohol testing

•

FBI clearances for drivers required to transport unaccompanied minors and for those who

have lived in Pennsylvania less than 2 years

•

Physicals for van drivers as mandated by the United States Department of Transportation

•

Good driving record with a 10-year retroactive pre-employment check, continuously

verified monthly

DRIVER ASSISTANCE

Drivers must provide a level of service and assistance as required, including:

•

Proper announcement of arrival

•

Getting to the vehicle, including assistance up or down as many as 4 steps

•

Entering the vehicle, including use of the lift

•

Securing wheelchairs, mobility aids and seat belts

•

Exiting the vehicle

•

Getting from the vehicle to the door of the destination

•

Entering the home or destination

•

Carrying packages of reasonable number and size

**

Drivers are hired and employed by the transportation service providers, which are independent contractors of ACCESS.

Drivers are not employees or agents of ACCESS.

These standards are intended to ensure service providers comply with federal

and state government requirements and make passenger safety a top priority in providing transportation services as part of the

ACCESS paratransit program.