MyACCESSRide.com
DRIVER FACT SHEET | Revised 10/19
ACCESS Transportation Systems
PHONE: (412) 562-5353 or TTY 711
650 Smithfield Street
Centre City Tower, Suite 440
Pittsburgh, PA 15222
MyACCESSRide.com
DRIVER FACT SHEET
DRIVER SCREENING & QUALIFICATIONS
Driver screening and qualifications include:
•
21 years of age or older (as required by insurance) with a valid PA
driver’s license
•
Child abuse (Act 33) & Pennsylvania criminal history clearances (Act 34) in accordance
with the Pennsylvania Adult Protective Service Act standards with no disqualifying
findings, subject to continuous annual Act 34 verification.
•
Negative pre-employment, random, post-accident and reasonable suspicion drug and
alcohol testing
•
FBI clearances for drivers required to transport unaccompanied minors and for those who
have lived in Pennsylvania less than 2 years
•
Physicals for van drivers as mandated by the United States Department of Transportation
•
Good driving record with a 10-year retroactive pre-employment check, continuously
verified monthly
DRIVER ASSISTANCE
Drivers must provide a level of service and assistance as required, including:
•
Proper announcement of arrival
•
Getting to and from the vehicle, including assistance up or down as many as 4 steps
•
Entering the vehicle, including use of the lift
•
Securing wheelchairs, mobility aids and seat belts
•
Exiting the vehicle
•
Getting from the vehicle to the door of the destination
•
Helping riders to enter the home or lobby at the destination
•
Carrying packages of reasonable number and size
DRIVER TRAINING
To ensure training to proficiency, there are rigorous training standards for each ACCESS service
provider with contractually mandated minimum requirements
**
including:
•
Each provider must have a Certified Master Trainer on site to manage and supervise
all aspects of the driver training programs, and certify training to proficiency
•
Standardized training modules to ensure high quality and continuity of training
•
Approved curriculum
**
Drivers are hired and employed by the transportation service providers. Their drivers are not employees or agents of the
ACCESS program. These standards are intended to ensure service providers comply with federal and state government
requirements and make rider safety a top priority in providing transportation services as part of the ACCESS paratransit program.