ACCESS CONNECTIONS Trip Trips

| Revised 7/20

If you are taking a companion, they will be charged the same fare as you, which is also

deducted from your ePurse account.

SCHEDULING A TRIP

To schedule a trip, call the ACCESS program office. Reservations are accepted Monday

through Friday. The calltaker will confirm the service provider for your trip and give you their

phone number.



All trips must be placed

one business day in advance

between the hours of

8:00 AM

and 3:00 PM

You may call Friday for trips on Saturday, Sunday and Monday.

Requests for same-day service may be made by calling the ACCESS program office

(same-day service is provided Monday through Friday on a space available basis)



When you call to book your trip, have the following information ready:



Your full name



PIN number for your ePurse



The day and date of your trip



Your complete address, including neighborhood

(Ex. Troy Hill)

and any special

entrance information



Your apartment number and intercom or bell number



Your home or cell phone number



Appointment time

or

pick-up time. If you do not have an appointment time, the

call taker will help you determine a pick-up time that will ensure your on-time

arrival.



Return time. Only trips for appointments with non-predictable ending times may

be scheduled with a “will-call” return.



Complete address of your destination, including specific entrance. The call taker

may specify a specific entrance for hospitals, malls, etc.



Phone number at your destination, whenever possible



If you’ll be using any mobility aids



If someone will travel with you



Be sure the call taker tells you his or her name, repeats your itinerary back to

you, and tells you the fare for your trip; please keep record of this information

Keep In Mind…



You may be asked to adjust your pick-up or return time to accommodate a shared-ride

schedule.



When traveling during rush hours, allow some extra time to reach your destination



Traffic and heavy demand for service during peak periods may add to your trip time



The vehicle may make stops for other riders along the way

Standing Orders

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