ACCESS CONNECTIONS Trip Trips

| Revised 7/20

The ACCESS program is managed from a central office with experienced customer service

staff available to answer questions or provide assistance. This office is located in Downtown

Pittsburgh in Centre City Tower at the corner of Seventh Avenue and Smithfield Street.

Office Hours:

Monday through Friday,

8:00 a.m. – 4:30 p.m.

Mailing address:

ACCESS Transportation Systems

Centre City Tower

650 Smithfield Street, Suite 440

Pittsburgh, PA

15222

Telephone number:

(412) 562-5353 or TTY 711

Website:

myaccessride.com

Accessible Formats:

Upon request, materials can be provided in: Braille; large print;

audio cassette tape; and Word or .txt files by email.

We want to hear from you!

Providing high quality service is a top priority for the ACCESS

program. Customer service representatives are available to assist riders with any questions or

concerns.

When to call the ACCESS program office:

You need to book a trip

You would like to file a complaint or compliment. ACCESS service providers are not

permitted to accept these.



You cannot get through on the telephone after trying for

fifteen (15) minutes.



Your pre-scheduled vehicle is

more than twenty (20) minutes

late.



You have waited over

thirty (30) minutes

for your will-call return.



You have missed your pre-scheduled pick-up from your home and are requesting that

another vehicle be sent for you.



You would like to place your trip reservation more than one day in advance



You need to book a trip and have not called the day before



You have a question about your ePurse account.



You are traveling to or from Pittsburgh International Airport. Eligible riders and their

personal assistants or companions may each take two pieces of luggage and one carry-

on bag.

Please keep luggage to a reasonable size and weight.

FARES

All ACCESS fares are predetermined based on trip length.

When you place your trip

reservation, the reservationist will tell you how much your trip will cost each way. Based on trip

length, a direct trip fare will cost $3.15, $3.90, or $5.25. The fare to or from a bus stop is $2.50

each way. Fares are paid from a personal electronic account that you establish called

ePurse

.

See the enclosed

ePurse User Guide

for information about setting up and using your ePurse.

Want to Travel With Someone?

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