Keep In Mind…

•

You may be asked to adjust your pick-up or return time to

accommodate a shared-ride schedule.

•

When traveling during rush hours, allow some extra time to

reach your destination.

•

Traffic and heavy demand for service during peak periods may

add to your trip time.

•

The vehicle may make stops for other riders along the way.

On-Time Definition

Drivers are permitted to arrive 10 minutes before or 20 minutes

past the scheduled time and still be considered on-time. Riders

must be ready to go and waiting at the door 10 minutes before

the scheduled pick-up time. The driver is only permitted to wait

five minutes for a late passenger.

Guaranteed Ride Home

The ACCESS program has a guaranteed ride home policy. If

ACCESS service takes a rider to a destination, the rider will not

be left without a ride home. The return trip will be provided as

promptly as possible.