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If you need to cancel a trip, you can:
1.
Call the service provider.
2.
Cancel online at myaccessride.com.
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Click “My Rides” in the upper right-hand corner of the screen.
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Login by entering your Username, and, if you are a first time
user, your PIN. You will be prompted to set up a password. You
will use this password to login in the future.
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Click “View Scheduled Trips.”
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Select the trip you would like to view.
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Click “Cancel Trip.” You will be prompted to enter your PIN
(4-digit number) to confirm the cancellation.
You can cancel your trip online, as long as you are canceling at
least one hour before your scheduled pick-up time. If you need to
cancel your trip within one hour of your scheduled pick-up time,
you must call the service provider to avoid a no-show.
No-shows
A no-show happens when the driver arrives on-time at the
correct location, announces their arrival properly, but the rider
has not canceled the trip and does not go.
•
Trips you do not wish to take should be canceled at least one
hour before the scheduled pick-up time.
•
Failing to cancel a trip at least 15 minutes before the scheduled
time is considered a no-show.
•
If the vehicle is late and you decide to leave before it comes,
your cooperation in calling to cancel the ride before leaving is
appreciated.
•
Riders with excessive no-shows will receive a letter of
explanation within 30 days.
If your first trip of the day is a no-show, all your other trips for
the day will be automatically canceled, unless you call the
service provider. Cancellations at the door and no-shows are a
serious violation of ACCESS program policy, a waste of valuable
resources, and may result in suspension of ACCESS service.