Revised January 2021

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Registering Compliments

and Complaints

We want to hear from you.

Your comments and suggestions help continue to improve the ACCESS system and are

very valuable in planning and evaluating the transportation service.

Please let the ACCESS program office know promptly when you have had a problem

so that every effort can be made to prevent it from happening again. Every complaint

is reviewed the same day it is received. All complaints are investigated and responded

to

—

usually within two weeks.

Hearing about a positive experience you have is always appreciated as well.

Compliments about drivers, call takers, or service in general are passed along and

help to highlight superior performance.

Where to call or write

You may file a compliment or complaint by telephone, in writing or in person at the

ACCESS program office. Complaints must be registered with the ACCESS program

office. Neither your service provider nor your driver is permitted to accept a complaint.

ACCESS Transportation Systems

Centre City Tower

650 Smithfield Street, Suite 440

Pittsburgh, PA 15222

Questions? Call

(412) 562-5353

or TTY 711

Office hours are

Monday

–

Friday

8 a.m.

–

4:30 p.m.

Find ACCESS

information online at

myaccessride.com