www.MyACCESSRide.com

CONNECTIONS TRIP TIPS | Revised 1/19

7

Special Requests

If there is an ACCESS rule or policy that, due to your disability, makes it very difficult or

prevents you from using the service, you may call or write to the central ACCESS office

to discuss your situation. When at all possible, requests should be made in advance

and will be considered on a case by case basis as long as it is: necessary for your use

of the service; reasonable; do not create a direct threat to others; or create a

fundamental change to basic ACCESS service.

When to Call the Central ACCESS Office

The central ACCESS office manages the ACCESS program.

The Customer Service

staff is available to answer questions or to provide riders with assistance.

Information

regarding other transportation services are available.

You should call the central ACCESS office when:

•

You have a suggestion or a complaint.

Service providers are not permitted to

accept complaints from passengers.

•

You have a question about your ePurse account.

•

You are traveling to or from Pittsburgh International Airport.

•

You cannot get through to place a trip or on the telephone after trying for fifteen

(15) minutes.

•

You think you may have missed your vehicle.

•

Your pre-scheduled vehicle is more than 30 minutes late.

•

You have waited over 30 minutes for your will call return.

•

You need a ride and have not called the day before

(Same day service is

provided Monday through Friday on a space available basis.)