www.MyACCESSRide.com
CONNECTIONS TRIP TIPS | Revised 1/19
3
Connections Service
You can use Connections to:
•
Get to and from Port Authority bus stops if there is no stop within ¾ mile from
your origin or destination. This is called “Feeder Service.”
•
Take a direct ACCESS trip if the trip on the bus is less than 5 miles and would
take you more than 90 minutes
•
Take a direct trip on ACCESS if there is bus service within ¾ mile, but not within
an hour of the time you wish to travel.
SCHEDULING A TRIP
To place a reservation for ACCESS service, call the main ACCESS office. Reservations
are accepted Monday through Friday, one business day in advance of your trip,
between the hours of 8:00 AM and 3:00 PM.
•
When you call to place your order, have the following information ready:
✓
Your full name
✓
PIN number for your ePurse
✓
Your complete address, including neighborhood
(Ex. Troy Hill)
including
any special entrance information
✓
Your apartment number, intercom or bell number
✓
Your home or cell phone number
✓
The day and date of your trip
✓
Appointment time
or
pickup time
(If you do not have an appointment time
the call taker will help you determine a pickup time that will ensure your
on-time arrival, and remember, you may be asked to adjust your pickup
time to accommodate the shared-ride trip.)
✓
Return time
(Only trips for appointments with non-predictable ending times
may be scheduled with a “will call” return.)
✓
Complete address of your destination, including specific entrance
(The call
taker will tell you which entrance to use if you are going to a mall or
hospital.)
✓
Phone number at your destination, whenever possible
✓
If you use a wheelchair or need special assistance
(ex: “I am blind.”)
✓
If you are taking an escort with you. You may take one person with you
and they will pay the same fare as you.
✓
Be sure the call taker tells you his or her name, repeats your itinerary back
to you and tells you the fare for your trip; please keep record of this
information.
•
The call taker will confirm the service provider for your trip and give you their
phone number.