www.MyACCESSRide.com

CONNECTIONS TRIP TIPS | Revised 10/19

7

Let us hear from you!

Providing high quality service is a top priority for the ACCESS program.

You are

encouraged to call the ACCESS program office any time you have a suggestion,

complaint or compliment about ACCESS service. ACCESS service providers are not

permitted to accept complaints from riders.

Complaints may be registered by calling or

writing the ACCESS program office.

Special Requests

If there is an ACCESS program rule or policy that, due to your disability, makes it very

difficult or prevents you from using the service, you may call or write to the ACCESS

program office to discuss your situation. When at all possible, requests should be made

in advance and will be considered on a case by case basis as long as it is: necessary

for your use of the service; reasonable; do not create a direct threat to others; or create

a fundamental change to basic ACCESS service.

When to Call the ACCESS Program Office

The program office manages ACCESS services. The Customer Service staff is

available to answer questions or to provide riders with assistance.

Information

regarding other transportation services are available.

You should call the ACCESS program office when:

•

You have a suggestion or a complaint.

Service providers are not permitted to

accept complaints from riders.

•

You have a question about your ePurse account.

•

You are traveling to or from Pittsburgh International Airport.

•

You cannot get through to place a trip or on the telephone after trying for fifteen

(15) minutes.

•

You think you may have missed your vehicle.

•

Your pre-scheduled vehicle is more than 30 minutes late.

•

You have waited over 30 minutes for your will call return.

•

You need a ride and have not called the day before

(Same day service is

provided Monday through Friday on a space available basis.)