www.MyACCESSRide.com
CONNECTIONS TRIP TIPS | Revised 05/17
Page 6
Pets are permitted on ACCESS vehicles as long as they are in a carrier which fits on
your lap.
If you would like to receive a phone call or text message from ACCESS while the
vehicle is on the way and is within 10 minutes of arrival at you address, call the
ACCESS central office and ask to register for an In-Touch call.
When to Call the Central ACCESS Office
The central ACCESS office manages the ACCESS program.
The Customer Service
staff is available to answer questions or to provide riders with assistance.
Information
regarding other transportation services are available from the main office.
The
ACCESS office is located at Centre City tower, 650 Smithfield Street in downtown
Pittsburgh.
Hours are 8:00 AM
–
4:30 PM, Monday through Friday.
The phone number
is (412) 562-5353, or PA Relay
–
711
You should call the central ACCESS office when:
•
You have a suggestion or a complaint.
Service providers are not permitted to
accept complaints from passengers.
•
You have a question about your ePurse account.
•
You are traveling to or from Pittsburgh International Airport.
•
You cannot get through to place a trip or on the telephone after trying for fifteen
(15) minutes.
•
You think you may have missed your vehicle.
•
Your pre-scheduled vehicle is more than 30 minutes late.
•
You have waited over 30 minutes for your will call return.
Service Providers
ACCESS services are provided by a number of companies under contract to ACCESS
Transportation Systems.
ACCESS service providers are the companies which actually
own and operate the vehicles and provide the transportation services.
To cancel a trip or check on your ride, call the ACCESS service provider in your
neighborhood.
Their special ACCESS phone number is listed below.
Your ACCESS Service Provider is: