www.MyACCESSRide.com

CONNECTIONS TRIP TIPS | Revised 05/17

Page 5

Cancellation/Changes

Call your service provider to cancel your trip no less than one hour before your

scheduled pickup time if you are not able to go.

•

Cancellations at the door and “no shows” are a serious violation of ACCESS

policy and a waste of valuable resources.

Excessive no shows may jeopardize

your eligibility for ACCESS service.

•

If your first trip of the day is a no show, all of your other trips for the day will be

automatically cancelled, unless you call.

•

Drivers are not permitted to accept information regarding cancellations or

changes.

You must call your service provider.

•

You may not change our destination or time once you have boarded the vehicle.

•

Severe weather conditions may cause unavoidable delays in service.

•

It is the responsibility of riders to make sure that the entryway of their home is

free of snow and ice, and clear year-round.

If your walk is snow covered, you will

have to meet the driver at the curb.

Assistance

Your driver is a professional.

ACCESS drivers are well trained, have good driving records, have had criminal history

background checks and drug and alcohol screening.

ACCESS drivers will meet you at the front door of your origin and see you safely to the

front door of your destination, as long as there are not more than four (4) steps.

If there

are more than four (4) steps, the driver will not assist you to and from the door.

All ACCESS drivers wear a Photo I.D. Badge, clearly displayed, with their name,

employee number and company name.

Drivers are not permitted to enter your home or look for you if you are not at your

scheduled pickup point.

You may take up to four packages in the ACCESS vehicle.

They must be of reasonable

size.

Service Animals are Welcome