www.MyACCESSRide.com

CONNECTIONS TRIP TIPS | Revised 05/17

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When you call to place your order, have the following information ready:

Your full name

PIN number for your ePurse

Your complete address, including neighborhood (Ex. Troy Hill)

Your apartment number and intercom or bell number

Your home telephone number

The date of your trip

Appointment time

Pickup time (the operator will assist you in planning)

Return time (only trips for medical appointments with non-predictable ending

times may be scheduled with a “will call” return)

Complete address of your destination, including specific entrance.

The operator

will tell you which entrance to use if you are going to a mall or hospital.

Phone number at your destination

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Ask the fare for your trip.

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The operator will tell you his/her name

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You may be asked to adjust your pickup time to accommodate a shared-ride

vehicle.

Standing orders may be placed once and kept on file with your service provider,

as long as the trip has the same pickup and return times and destination, five

days per week.

A cancellation rate over 50% may cause your standing order to

be cancelled.

Standing orders are automatically cancelled on the following major

holidays.

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day