8

ACCESS ADA Trip Trips

|

Revised 01/19

ASSISTANCE

Your driver is a professional. Drivers in ACCESS service are thoroughly trained, have good driving

records, have had criminal history background checks and drug/alcohol screening.

Drivers

will

:

•

Wear a Photo I.D. Badge, clearly displayed, with their name, employee number and company

name and will identify him/herself to you upon arrival

•

Knock on the door, ring the bell, or have the office call to announce his/her arrival

•

Assist you to and from the door, as long as there are not more than

four (4) steps

•

Assist you in boarding the vehicle, getting to your seat and getting off the vehicle

•

Assist you with fastening your seatbelt and securing your wheelchair

•

Assist you with carrying up to

four (4) reasonably sized packages or bags

Drivers

are not permitted

to:

•

Enter your home, or look for you beyond the lobby of any building in which you are waiting

•

Drop you off at any destination other than what you have scheduled

•

Assist you up or down more than

four (4) steps

, or over unsafe surfaces such as gravel, or

grassy slopes

•

Accept tips

Children

Children under the age of ten (10) must be accompanied by an adult.

Children aged four (4) and

under must use a car seat provided by the parent. PA State law requires that children over the age of

four (4) but under age eight (8) must be secured in a seat belt and a child booster seat provided by

the parent.

Hand-to-Hand & Person-Centered Service

In addition to the basic paratransit service offering, ACCESS provides hand to hand service for

individuals who require constant supervision and service modifications.

Some ACCESS passengers require a higher level of supervision and cannot be left unattended.

These customers carry a special code in their file alerting drivers to ensure they are handed off to a

responsible person and cannot leave the passenger unless there is someone available to receive

them both at home and at their destination. An elaborate safety net is in place in the event of a

problem. Call ACCESS at

(412) 562-5353

for more information.

Drivers are trained to report incidents which are individually investigated by ACCESS. Although they

may not be strictly transportation related issues, ACCESS works with its network of community

providers to resolve individual, personal issues including lack of accessibility to the house, a change

in condition (onset of confusion) signs of abuse, and problems with personal hygiene or nutrition.

SPECIAL REQUESTS

If there is an ACCESS rule or policy that, due to your disability, makes it difficult or prevents you from

using the service, you may call or write to the central ACCESS office to discuss your situation. When

at all possible, requests should be made in advance and will be considered on a case by case basis

as long as they are reasonable and do not create a direct threat to others or a fundamental change to

basic ACCESS service.