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ACCESS ADA Trip Trips
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Revised 01/19
CENTRAL ACCESS OFFICE
The ACCESS program is managed from the central ACCESS office with an experienced customer
service staff available to answer questions or provide assistance. The central ACCESS office is
located in Downtown Pittsburgh at the corner of Seventh Avenue and Smithfield Street.
Office Hours:
Monday through Friday,
8:00 a.m.
–
4:30 p.m.
Mailing address:
ACCESS Transportation Systems
Centre City Tower
650 Smithfield Street, Suite 440
Pittsburgh, PA
15222
Telephone number:
(412) 562-5353 or Relay 711
Fax number:
(412) 391-0594
Website:
MyACCESSRide.com
Accessible Formats:
Upon request, large print, Braille, audio cassette or txt files by email.
Let us hear from you!
Providing high quality service is a top priority for the ACCESS program.
You are encouraged to call
the central ACCESS office any time you have a suggestion, complaint or compliment about ACCESS
service. ACCESS service providers are not permitted to accept complaints from customers.
Complaints may be registered by calling or writing the central ACCESS office.
When to call the central ACCESS office:
•
You cannot get through on the telephone after trying for
fifteen (15) minutes
•
Your pre-scheduled vehicle is more than
thirty (30) minutes late
•
You have
waited over forty-five (45) minutes
for your will-call return
•
You have missed your pre-scheduled pick-up from your home and are requesting that another
vehicle be sent for you
•
You would like to place your trip reservation more than one day in advance
•
You have a question about your ePurse account
•
You need a ride and have not called the day before
(Same day service is provided Monday
through Friday on a space available basis.)
•
You would like to learn how to take your trip on a Port Authority bus
•
You are traveling to or from Pittsburgh International Airport. Eligible customers and their
personal assistants or companions may each take
two pieces of luggage and one carry-on
bag.
Please keep luggage to a reasonable size and weight.
•
You have a suggestion or a complaint. Service providers are not permitted to accept
complaints from passengers.
•
You have any questions or concerns