7
ACCESS ADA Trip Trips
|
Revised 02/18
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You must call your service provider directly. Drivers are not permitted to accept information
regarding cancellations or changes
•
If your first trip of the day is a no-show, please call to either confirm or cancel your return trip
•
Cancellations at the door and no-shows are a serious violation of ACCESS policy, a waste of
valuable resources and may result in suspension of ACCESS service
No-shows
A no-show happens when the driver arrives on time at the correct location, announces him/herself
properly, but the customer has not cancelled the trip and does not go.
•
If the vehicle is late and you decide to leave before it comes, your cooperation in calling to
cancel the ride before leaving will be appreciated
•
Trips you do not wish to take should be
cancelled at least one hour before the scheduled
pick-up
time.
•
Failing to cancel a trip at least
fifteen
(
15) minutes
before the scheduled time is considered a
no-show
•
Within
thirty (30) days
you will receive a letter of explanation from the central ACCESS office
outlining the penalties for no-shows
CUSTOMER GUIDELINES:
•
Follow all ACCESS policies
•
Refrain from abusive, indecent, vulgar, profane language/behavior or language which
threatens other passengers or drivers
•
Be ready to leave when the driver arrives, to avoid delaying other customers
•
ACCESS passengers must wear seat belts
•
There is no smoking, eating or drinking in vehicles
•
Use headphones when listening to radios or other audio devices
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Refrain from using cell phones on the vehicle except in emergencies
•
Carry your ACCESS ID card with you as you may be asked to present it before boarding the
vehicle
•
Vans, with or without lifts, and sedans are all used for ACCESS service. You must ride in the
vehicle that comes for you
•
You may not request any specific type of vehicle unless you use a wheelchair or need the lift
to board the van
•
Service Animals are permitted on vehicles
•
Pets are permitted on vehicles if they are in a carrier which fits on your lap
•
Riders are permitted
four (4) reasonably sized packages or bags
per trip
ASSISTANCE
Your driver is a professional. Drivers in ACCESS service are thoroughly trained, have good driving
records, have had criminal history background checks and drug/alcohol screening.
Drivers
will
:
•
Wear a Photo I.D. Badge, clearly displayed, with their name, employee number and company
name and will identify him/herself to you upon arrival
•
Knock on the door, ring the bell, or have the office call to announce his/her arrival
•
Assist you to and from the door, as long as there are not more than
four (4) steps
•
Assist you in boarding the vehicle, getting to your seat and getting off the vehicle
•
Assist you with fastening your seatbelt and securing your wheelchair
•
Assist you with carrying up to
four (4) reasonably sized packages or bags