5
ACCESS ADA Trip Trips
|
Revised 02/18
FARES
All ACCESS fares are predetermined based on trip length. When you place your trip reservation, the
reservationist will tell you how much your trip will cost each way. An ADA eligible trip
fare ranges
between the minimum one-way fare of $3.15 and the maximum one-way fare of $5.25. Fares are
paid from an electronic account that you will establish called
ePurse
. See the enclosed
ePurse User
Guide
for information about setting up and using your ePurse.
Personal Assistants & Companions
If you require the assistance of another person to complete your trip or its purpose, you may take
one (1) personal assistant
at no additional charge:
•
You must pre-schedule your personal assistant and she/he must be picked up and dropped off
at the same point as you
•
If you are being accompanied by someone whose presence is desired but not necessary, that
person will be your
companion
•
You may take one companion who must also be pre-scheduled.
You will pay a fare equal to
yours for your companion. Additional companions may be scheduled on a space available
basis
Discounts
Groups of
four (4)
or more passengers traveling from the same origin to the same destination may
be eligible for a discount. More information about discounts is available from the central ACCESS
office.
Returned Checks
If your check “bounces”
or your credit card is refused after a purchase, you will be charged a service
fee. The 1st incident is
$15.00
and any additional incidents will be
$25.00
.
SCHEDULING A TRIP
To place a reservation for ACCESS service, call the service provider listed on page 3.
•
All trips must be placed
one day in advance
between the hours of
7:00 AM and 3:30 PM
•
Reservations are accepted Saturday for Sunday, and Sunday for Monday
(You may call Friday
for Sunday or Monday, but this is not required.)
•
Requests for same-day service may be made by calling your ACCESS service provider, and
will be honored if there is space in a vehicle already in service at that time
•
When you call your provider to place your order, have the following information ready:
✓
Your full name
✓
PIN number for your ePurse
✓
Your complete address, including neighborhood
(Ex. Troy Hill)
including any special
entrance information
✓
Your apartment number, intercom or bell number
✓
Your home or cell phone number
✓
The day and date of your trip
✓
Appointment time
or
pick-up time. If you do not have an appointment time the call taker
will help you determine a pick-up time that will ensure your on-time arrival, and
remember, you may be asked to adjust your pick-up time to accommodate the shared-
ride trip.
✓
Return time. Only trips for appointments with non-predictable ending times may be
scheduled with a “will
-
call” return
.
✓
Complete address of your destination, including specific entrance. The call taker will tell
you which entrance to use if you are going to a mall or hospital.
✓
Phone number at your destination, whenever possible