7
ACCESS ADA Trip Trips
|
Revised 10/19
On-
Time “Window”
Drivers are permitted to
arrive ten (10) minutes before or twenty (20) minutes past
the scheduled
pick-up time and still be considered on time.
Riders must be ready to go and waiting at the door
ten
(10) minutes
before the scheduled pick-up time.
The driver is permitted to wait only
five (5) minutes
for a late passenger.
In-Touch Automated Call Outs
You will receive a
n “In
-
Touch”
phone call or text when the vehicle is within approximately
ten (10)
minutes
of arrival at your pick-up location. You can also request a call or text within approximately
ten (10) minutes
prior to the vehicle arriving at your destination location for your return trip. In-Touch
Calls are a courtesy and are not guaranteed.
Cancellations & Reservation Changes
You may not change your destination or time once you have boarded the vehicle. If you need to
cancel a trip, you can:
1) call your service provider
2) cancel
online
to avoid waiting on hold
OR
when offices are closed at
myaccessride.com
•
Click “My Rides” in the upper right hand
corner of the screen.
•
Login by entering your Username, and if you are first time user, your PIN (4-digit number)
o
You will be prompted to set up a password. You will use this password to login in the
future.
•
Click “View Scheduled Trips.”
•
Select the trip you would like to view.
•
Click “Cancel Trip.” You will be prompted to enter your PIN (4
-digit number) to confirm the
cancellation.
You can cancel your trip
online
, as long as you are cancelling at least
1 hour before
your scheduled
pick-up time. If you need to cancel your trip
within 1 hour
of your scheduled pick-up time, you must
call your service provider to avoid a “No Show.” Drivers are not permitted to accept information
regarding cancellations or changes.
If your first trip of the day is a no-show, please call your service provider to either confirm or cancel
your return trip. Cancellations at the door and no-shows are a serious violation of the ACCESS
program policy, a waste of valuable resources and may result in suspension of ACCESS service.
No-shows
A no-show happens when the driver arrives on time at the correct location, announces him/herself
properly, but the rider has not cancelled the trip and does not go.
•
If the vehicle is late and you decide to leave before it comes, your cooperation in calling to
cancel the ride before leaving will be appreciated
•
Trips you do not wish to take should be
cancelled at least one hour before the scheduled
pick-up
time.
•
Failing to cancel a trip at least
fifteen
(
15) minutes
before the scheduled time is considered a
no-show
•
Within
thirty (30) days
you will receive a letter of explanation from the ACCESS program
office outlining the penalties for no-shows