10
ACCESS ADA Trip Trips
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Revised 1/19
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All wheelchairs and scooters will be secured by the driver using a four-point securement
system
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Any wheelchair up to 50” long and 32”
wide can be accommodated on a vehicle
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The total combined weight of the passenger and the wheelchair must not exceed 800
lbs.
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Requests for service from people whose mobility aid exceeds this size or weight are
made on a case by case basis
(Contact the ACCESS program office for assistance.)
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The driver will secure the seat belt. Use of the shoulder harness is strongly
recommended, but not required. Ask the driver to adjust the height if it is not
comfortable. If you choose not to use the shoulder harness, just tell the driver.
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If you use a power wheelchair or scooter, the driver is not able to provide any
assistance up or down curbs or steps
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Other than assisting you on and off the lift, the driver will not operate your power
wheelchair or scooter
VEHICLES
Every vehicle used in ACCESS service is equipped with on-board video recording devices and GPS
technology including Automated Vehicle Location (AVL) which displays, in real time, the location of
every vehicle. All vehicles are inspected regularly and meet all state and federal requirements for
safety. Vehicles are equipped with two-way radios, air conditioning and special emergency and
accessibility features.
WINTER WEATHER
Path of Travel Between Home and the Vehicle
It is the responsibility of riders to make sure that the entry way of their home is free of snow and ice,
and clear year-round. Local resources, like
Snow Angels (412) 475-2459,
can assist with snow/ice
removal.
If there is an accumulation of snow or ice on the walkway, the driver may not be able to assist you to
and from the door. If the driver can’t get to your door, you will receive a phone call from the service
provider.
Traffic Delays
Snowy and icy conditions make travel slower and create more traffic. You may wish to allow a little
more time to get to your destination if the weather forecast is for snow. Your patience is appreciated
during times when late arrivals due to severe weather conditions are beyond the driver’s control