ACCESS ADA Trip Trips

| Revised 7/20

o

The total combined weight of the rider and the wheelchair or scooter must not

exceed 800 lbs.

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Requests for service from people whose mobility aid exceeds this size or weight are

considered on a case-by-case basis

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Contact the ACCESS program office for

assistance.

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You may choose to board the lift either facing outward or facing the vehicle.

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All wheelchairs and scooters must be secured by the driver using a four-point

securement system

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The driver will secure the seat belt. If you use a wheelchair, the use of the shoulder

harness is strongly recommended, but not required. Ask the driver to adjust the

height of if it is not comfortable.

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If you use a power wheelchair or scooter, the driver is not able to provide any

assistance up or down curbs or steps

o

Other than assisting you on and off the lift, the driver will not operate your power

wheelchair or scooter

HAND-TO-HAND SERVICE

In addition to the basic paratransit service offering, hand-to-hand service is provided for

individuals who require constant supervision and cannot be left alone. These riders carry a

special code in their file alerting drivers to ensure they are met by a responsible person. The

driver cannot leave the rider unless there is someone available to receive them both at home

and at their destination. A safety net is in place in the event of a problem. Contact the

ACCESS program office for more information.

INCIDENT REPORTING

Drivers are required to report incidents, which are then individually investigated by ACCESS

program staff. Although they may not be strictly transportation-related issues, the ACCESS

program works with its network of community agencies to resolve individual issues including:

lack of accessibility to the house; a change in condition (onset of confusion or poor balance);

signs of abuse; or problems with personal hygiene or nutrition.

SPECIAL REQUESTS

If there is an ACCESS program rule or policy that, due to your disability, makes it difficult or

prevents you from using the service, you may call or write to the ACCESS program office to

discuss your situation. When at all possible, requests should be made in advance. They are

considered on a case-by-case basis and implemented as long as they are reasonable and do

not create a direct threat to others or a fundamental change to basic ACCESS service.

DRIVER TRAINING

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