ACCESS ADA Trip Trips
| Revised 7/20
Cancellations & Reservation Changes
You may not change your destination or time once you have boarded the vehicle. Drivers are
not permitted to accept information regarding cancellations or changes. If you wish to make a
change, call your service provider.
If you need to cancel a trip, you can:
1)
Call your service provider
2)
Cancel online at myaccessride.com
Click “My Rides” in the upper right-hand corner of the screen.
Login by entering your Username, and, if you are a first time user, your PIN. You will
be prompted to set up a password. You will use this password to login in the future.
Click “View Scheduled Trips.”
Select the trip you would like to view.
Click “Cancel Trip.” You will be prompted to enter your PIN (4-digit number) to
confirm the cancellation.
You can cancel your trip online
,
as long as you are cancelling at least
1 hour before
your
scheduled pick-up time. If you need to cancel your trip
within 1 hour
of your scheduled pick-
up time, you must call your service provider to avoid a no-show.
No-shows
A no-show happens when the driver arrives on-time at the correct location, announces their
arrival properly, but the rider has not cancelled the trip and does not go.
Trips you do not wish to take should be
cancelled at least one hour before the
scheduled pick-up
time
Failing to cancel a trip at least
fifteen
(
15) minutes
before the scheduled time is
considered a no-show
If the vehicle is late and you decide to leave before it comes, your cooperation in calling
to cancel the ride before leaving is appreciated
Riders with excessive no-shows will receive a letter of explanation within thirty (30) days
.
If your first trip of the day is a no-show, please call your service provider to either confirm or
cancel your return trip. Cancellations at the door and no-shows are a serious violation of
ACCESS program policy, a waste of valuable resources, and may result in suspension of
ACCESS service.
RIDER GUIDELINES:
As a rider, you:
Must be ready to leave when the driver arrives, to avoid delaying other trips
Must ride in the vehicle that comes for you. Both vans with lifts and sedans are used for
ACCESS service
Must wear a seat belt
Must carry your ACCESS card or a form of identification with you as you may be asked
to present identification before boarding the vehicle
Can only bring up to four (4) reasonably sized packages
Cannot smoke, eat, or drink in vehicles
Must use headphones when listening to radios or other audio devices
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