ACCESS ADA Trip Trips
| Revised 7/20
ACCESS PROGRAM OFFICE
The ACCESS program is managed from a central office with experienced customer service
staff available to answer questions or provide assistance. This office is located in Downtown
Pittsburgh in Centre City Tower at the corner of Seventh Avenue and Smithfield Street.
Office Hours:
Monday through Friday,
8:00 a.m. – 4:30 p.m.
Mailing address:
ACCESS Transportation Systems
Centre City Tower
650 Smithfield Street, Suite 440
Pittsburgh, PA
15222
Telephone number:
(412) 562-5353 or TTY 711
Website:
myaccessride.com
Accessible Formats:
Upon request, materials can be provided in: Braille; large print;
audio cassette tape; and Word or .txt files by email.
We want to hear from you!
Providing high quality service is a top priority for the ACCESS
program. Customer service representatives are available to assist riders with any questions or
concerns.
When to call the ACCESS program office:
You would like to file a complaint or compliment. ACCESS service providers are not
permitted to accept these.
You cannot get through on the telephone after trying for
fifteen (15) minutes.
Your pre-scheduled vehicle is
more than twenty (20) minutes
late.
You have waited over
thirty (30) minutes
for your will-call return.
You have missed your pre-scheduled pick-up from your home and are requesting that
another vehicle be sent for you.
You would like to place your trip reservation more than one day in advance
You have a question about your ePurse account.
You would like to learn how to take your trip on a Port Authority bus
You are traveling to or from Pittsburgh International Airport. Eligible riders and their
personal assistants or companions may each take two pieces of luggage and one carry-
on bag.
Please keep luggage to a reasonable size and weight.
FARES
All ACCESS fares are predetermined based on trip length.
When you place your trip
reservation, the reservationist will tell you how much your trip will cost each way. Based on trip
length, your fare will cost $3.15, $3.90, or $5.25. Fares are paid from a personal electronic
account that you establish called
ePurse
. See the enclosed
ePurse User Guide
for
information about setting up and using your ePurse.
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