5 4 Using ACCESS Service Fares All ACCESS fares are predetermined based on trip distance. When you place your trip reservation, the reservationist will tell you how much your trip will cost each way. Based on trip distance, your fare will be $3.15, $3.90, or $5.25. Fares are paid from a personal electronic account that you establish called ePurse. See the enclosed ePurse User Guide for information about setting up and using your ePurse. Want to Travel with Someone? You may take one companion under the age of 65 for a special fare of $2.50 each way, which is deducted from your ePurse account. If you are traveling with another 65 Plus rider, that person’s trip must be booked using their own 65 Plus account. Discounts Groups of four or more passengers traveling from the same origin to the same destination may be eligible for a discount. More information about discounts is available from the ACCESS program office. Scheduling a Trip To schedule a trip, call the service provider listed on the front page: • All reservations must be placed one day in advance between the hours of 8 a.m. and 3 p.m. • Reservations are accepted Saturday for Sunday, and Sunday for Monday. You may call Friday for trips on Sunday or Monday, but this is not required. • The 65 Plus Program does not provide emergency service and cannot be used for personal or medical emergencies. When to call the ACCESS program office: • You would like to learn more about other program options for which you may be eligible. • You would like to file a complaint or compliment. ACCESS service providers are not permitted to accept these. • You cannot get through to your service provider on the telephone after trying for 15 minutes. • Your prescheduled vehicle is more than 20 minutes late. • You have waited over 30 minutes for your will-call return. • You have missed your prescheduled pick-up from your home and are requesting that another vehicle be sent for you. • You have a question about your ePurse account. • You would like to request a reasonable modification. • You are traveling to or from Pittsburgh International Airport. Eligible riders and their personal assistants or companions may each take two pieces of luggage and one carry-on bag. Please keep luggage to a reasonable size and weight. We want to hear from you! Providing high quality service is a top priority for the ACCESS program. Customer service representatives are available to assist riders with any questions or concerns.