3 2 ACCESS Program Office The ACCESS program is managed from a central office with experienced customer service staff available to answer questions or provide assistance. This office is located in Downtown Pittsburgh in Centre City Tower at the corner of Seventh Avenue and Smithfield Street. ACCESS Transportation Systems Centre City Tower 650 Smithfield Street, Suite 440 Pittsburgh, PA 15222 (412) 562-5353 or TTY 711 myaccessride.com Office hours are Monday through Friday, 8 a.m.–4:30 p.m. Accessible Formats Upon request, all materials can be provided in the following accessible formats: Braille; large print; audio cassette tape; and Word or Text files by e-mail. Language Line services are available for individuals who need an English language interpreter. Upon request, aids and services are provided to communicate with people who have communication disabilities. ACCESS Program Overview About ACCESS Service ACCESS is a shared-ride, public transportation program sponsored by Port Authority of Allegheny County. The ACCESS program is part of Port Authority’s family of services. ACCESS service is provided throughout Allegheny County and to destinations 1.5 miles from the Allegheny County line in adjoining counties, seven days per week between the hours of 6 a.m. and midnight. There are no restrictions on the type or number of trips you may take. The ACCESS program offers only shared-ride transportation, which means that passengers must share the vehicle with other riders traveling at the same time. The vehicle may make several stops along the way before dropping you off. Ride-sharing helps make the best use of available vehicles and keeps the cost down. 65 Plus riders receive an 85% fare discount. Subsidies for this program are provided by the Pennsylvania Lottery through the Pennsylvania Department of Transportation. Lottery funding is not unlimited. Older adults can help to preserve their lottery fund by using Port Authority bus service whenever possible. People age 65 and older ride Port Authority for free. Port Authority’s bus and light rail service is accessible to older adults and people with a variety of disabilities. All Port Authority buses are equipped with ramps and “kneelers” to lower the first step. You can also ask the driver to wait until you sit down before pulling away from a stop. Other accommodations such as stop announcements and easy-to-read signs make using the bus easier than ever. For more information, go to portauthority.org/accessibility.