ACCESS PROGRAM OFFICE

The ACCESS program is managed from a central office with experienced customer service staff

available to answer questions or provide assistance. This office is located in Downtown Pittsburgh in

Centre City Tower at the corner of Seventh Avenue and Smithfield Street.

Office Hours:

Monday through Friday,

8:00 a.m. – 4:30 p.m.

Mailing address:

ACCESS Transportation Systems

Centre City Tower

650 Smithfield Street, Suite 440

Pittsburgh, PA

15222

Telephone number:

(412) 562-5353 or TTY 711

Website:

myaccessride.com

Accessible Formats:

Upon request, materials can be provided in: Braille; large print; audio

cassette tape; and Word or .txt files by email.

We want to hear from you!

Providing high quality service is a top priority for the ACCESS program.

Customer service representatives are available to assist riders with any questions or concerns.

When to call the ACCESS program office:

You would like to file a complaint or compliment. ACCESS service providers are not permitted

to accept these.



You cannot get through on the telephone after trying for

fifteen (15) minutes.



Your pre-scheduled vehicle is

more than twenty (20) minutes

late.



You have waited over

thirty (30) minutes

for your will-call return.



You have missed your pre-scheduled pick-up from your home and are requesting that another

vehicle be sent for you.



You have a question about your ePurse account.



You are traveling to or from Pittsburgh International Airport. Eligible riders and their personal

assistants or companions may each take two pieces of luggage and one carry-on bag.

Please

keep luggage to a reasonable size and weight.

FARES

All ACCESS fares are predetermined based on trip length.

When you place your trip reservation, the

reservationist will tell you how much your trip will cost each way. Based on trip length, your fare will

cost $3.15, $3.90, or $5.25. Fares are paid from a personal electronic account that you establish

called

ePurse

. See the enclosed

ePurse User Guide

for information about setting up and using your

ePurse.

Want to Travel With Someone?

If you are taking a companion under the age of 65, there is a special fare of $2.50 each way, which is

deducted from your ePurse account. If you are traveling with another 65 Plus rider, that person’s trip

must be booked using their own 65 Plus account.

Discounts

Groups of

four (4)

or more passengers traveling from the same origin to the same destination

may

be eligible for a discount

. More information about discounts is available from the ACCESS program

office.

4