7
65 PLUS Trip Tips
|
Revised 12/17
Customer Guidelines
•
Follow all ACCESS policies
•
Refrain from abusive, indecent, vulgar, profane language/behavior or language which
threatens other passengers or drivers
•
Be ready to leave when the driver arrives, to avoid delaying other customers
•
ACCESS passengers must wear seat belts
•
There is no smoking, eating or drinking in vehicles
•
Use headphones when listening to radios or other audio devices
•
Refrain from using cell phones on the vehicle except in emergencies
•
Carry your ACCESS card with you as you may be asked to present your ACCESS I.D. card
before boarding the vehicle
•
Vans, with or without lifts, and sedans are all used for ACCESS service and you must ride in
the vehicle that comes for you
•
You may not request any specific type of vehicle unless you use a wheelchair or need the lift to
board the van.
•
Service Animals are permitted on vehicles
•
Pets are permitted on vehicles if they are in a carrier which fits on your lap
ASSISTANCE
Your driver is a professional. Drivers in ACCESS service are thoroughly trained, have good driving
records, have had criminal history background checks and drug/alcohol screenings.
Drivers
will
:
•
Wear a Photo I.D. Badge, clearly displayed, with their name, employee number and company
name and will identify him/herself to you upon arrival
•
Knock on the door, ring the bell, or have the office call to announce his/her arrival
•
Assist you to and from the door, if there are not more than
four (4) steps
•
Assist you in boarding the vehicle, getting to your seat and getting off the vehicle
•
Assist you with fastening your seatbelt and securing your wheelchair
•
Assist you with carrying up to
four (4) reasonably sized packages
Drivers
are not permitted
to:
•
Enter your home, or look for you beyond the lobby of any building in which you are waiting
•
Drop you off at any destination other than what you have scheduled
•
Assist you up or down more than
four (4) steps
, or over unsafe surfaces such as gravel, or
grassy slopes
•
Accept tips
Children
Children under the age of ten (10) must be accompanied by an adult.
Children aged four (4) and
under must use a car seat provided by the parent. PA State law requires that children over the age of
four (4) but under age eight (8) must be secured in a seat belt and a child booster seat provided by
the parent.
Hand-to-Hand & Person-Centered Service
In addition to the basic paratransit service offering, ACCESS provides hand to hand service for
individuals who require constant supervision and service modifications.
Some ACCESS passengers require a higher level of supervision and cannot be left unattended.
These customers carry a special code in their file alerting drivers to ensure they are handed off to a
responsible person and cannot leave the passenger unless there is someone available to receive