4
65 PLUS Trip Tips
|
Revised 12/17
CENTRAL ACCESS OFFICE
The ACCESS program is managed from the central ACCESS office with an experienced customer
service staff available to answer questions or provide assistance. The central ACCESS office is
located in Downtown Pittsburgh at the corner of Seventh Avenue and Smithfield Street.
Office Hours:
Monday through Friday,
8:00 a.m.
–
4:30 p.m.
Mailing address:
ACCESS Transportation Systems
Centre City Tower
650 Smithfield Street, Suite 440
Pittsburgh, PA
15222
Telephone number:
(412) 562-5353 or Relay 711
Fax number
:
(412) 391-0594
Website:
MyACCESSRide.com
Accessible Formats:
Upon request, in large print, Braille, audio cassette or txt files by email.
Let us hear from you!
Providing high quality service is a top priority for the ACCESS program.
You are encouraged to call
the central ACCESS office any time you have a concern, compliment or suggestion about ACCESS
service. ACCESS service providers are not permitted to accept complaints from customers.
Complaints may be registered by calling or writing the central ACCESS office.
When to call the central ACCESS office:
•
You cannot get through on the telephone after trying for
fifteen (15) minutes.
•
Your pre-scheduled vehicle is
more than thirty (30) minutes
late.
•
You have waited over
forty-five (45) minutes
for your will-call return.
•
You have missed your pre-scheduled pick-up from your home and are requesting that another
vehicle be sent for you.
•
You have a question about your ePurse account.
•
You are traveling to or from Pittsburgh International Airport
(Eligible customers and their
personal assistants or companions may each take
two pieces of luggage and one carry-on
bag.
Please keep luggage to a reasonable size and weight.)
•
You have a suggestion, complaint or compliment
(Service providers are not permitted to
accept complaints from passengers.)
•
You have any questions or concerns.
FARES
All ACCESS fares are predetermined based on trip length.
When you place your trip reservation, the
reservationist will tell you how much your trip will cost each way. A 65 Plus eligible trip fare ranges
between the minimum one-way fare of $3.15 and the maximum one-way fare of $5.25. Fares are paid
from an electronic account that you will establish called
ePurse
. See the enclosed
ePurse User
Guide
for information about setting up and using your ePurse. If you are taking a companion under
the age of 65, ACCESS offers a special fare of $2.50 each way which will also be paid from your
ePurse.
If you are traveling with another 65 Plus rider, that person’s trip must be booked using their
own 65 Plus account.