Drivers ensure riders
who need a higher level of
supervision are not left alone.
SERVICE OVERVIEW
Hand-to-Hand Service
The safety of riders is a top priority of the
ACCESS program. One safety feature is Hand-
to-Hand service, which is offered for riders who
cannot be without supervision. Drivers ensure
the rider is met by a responsible person on each
end of the trip.
Hand-to-Hand service occurs at both at the
home address as well as any program or other
destination that the rider visits. A responsible
person must be present at both the pick-up and
drop-off locations to meet the rider and driver.
Family members, program staff, and riders can
get real-time information about a rider’s trip, as
well as receive an automated callout when the
vehicle is within about 10 minutes of arriving.
Call the ACCESS program office to customize
these options.
Setting Up Hand-to-Hand Service
Riders must complete an application and family
agreement form to get started with Hand-to-Hand
service. These documents and more information
can be found online at myaccessride.com, or
requested from the program office.
Hand-to-Hand policies include:
•
Three emergency contacts within a 10-
minute drive of the rider’s home address
must be on file with the ACCESS program
office.
•
Drivers will bring the rider to a designated
entrance at the destination.
•
If no responsible adult is present when the
rider returns home, the rider may need to
be dropped off at another location.
•
If no one is home to receive the rider,
service may be canceled for the next day.
Repeat violations may result in suspension
of service.
•
If someone will not be home to receive
the rider, they must contact their service
provider immediately.
Revised November 2020
ACCESS Transportation Systems
Centre City Tower
650 Smithfield Street, Suite 440
Pittsburgh, PA 15222-3907
(412) 562-5353
TTY 711
myaccessride.com
8 a.m.–4:30 p.m.
Monday–Friday